Everything You Need to Know

We've compiled answers to the most common questions about BIOS repair, firmware recovery, and our services in Canberra. If you can't find what you're looking for, don't hesitate to contact us directly.

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General Questions

Learn about our services, expertise, and what makes TSN Solutions different.

Pricing & Costs

Transparent pricing information for all our repair services in Canberra.

Process & Timing

What to expect during repair, how long it takes, and our quality guarantee.

Technical Support

Technical details about BIOS repair, firmware recovery, and device compatibility.

Frequently Asked Questions

BIOS (Basic Input/Output System) is the firmware that initializes your computer's hardware when it starts up. You might need BIOS repair if:

  • Your computer won't boot after a failed update
  • You've forgotten the BIOS password
  • The system is stuck on the manufacturer logo
  • Hardware changes aren't being recognized
  • Advanced settings are locked by the manufacturer

Our experts can safely unlock, repair, or recover your BIOS without data loss.

Most BIOS repairs are completed within 24-48 hours. Simple password removals can often be done same-day, while complex firmware recovery might take 2-3 days. We'll provide you with a specific timeline during our initial diagnosis.

Express Service: Available for urgent cases at an additional fee.

Yes, we work with all major brands and models:

Laptops:
  • Dell (XPS, Latitude, Inspiron)
  • HP (Pavilion, EliteBook, ProBook)
  • Lenovo (ThinkPad, IdeaPad, Yoga)
  • ASUS (ROG, ZenBook, VivoBook)
  • Apple MacBooks
Desktops:
  • Custom-built PCs
  • Gaming desktops
  • Workstations
  • Servers
  • All motherboard brands

Absolutely! All our repairs come with a comprehensive warranty:

  • 90-day warranty on all BIOS and firmware repairs
  • 30-day warranty on hardware repairs
  • Free re-repair if the same issue occurs
  • No questions asked warranty service

We stand behind our work and want you to be completely satisfied with our service.

We specialize in BIOS and firmware-level repairs that most shops can't handle:

  • Expert-level skills: Our technicians have advanced firmware engineering experience
  • Professional equipment: We use specialized BIOS programmers and diagnostic tools
  • No data loss guarantee: We work at the firmware level, preserving all your data
  • Transparent pricing: No hidden fees, clear quotes upfront
  • Warranty backed: All repairs come with comprehensive warranty
  • Local expertise: Canberra-based with quick turnaround times

Most computer shops send these repairs to Sydney or Melbourne - we handle them locally.

Yes! Power issues are often related to firmware problems that we can fix:

  • Charging circuit repair: Fix damaged charging ports and circuits
  • Battery management: Reset or reprogram battery controllers
  • Power management: Fix firmware-related power issues
  • Motherboard repair: Component-level repairs when needed

Many "dead" laptops are actually firmware issues that we can resolve without replacing expensive parts.

Absolutely safe! BIOS password removal is one of our most common and safest services:

  • No data loss: We work at the firmware level, leaving your files completely untouched
  • Professional tools: We use specialized equipment designed for safe BIOS manipulation
  • Proven methods: Our techniques have been refined over thousands of successful removals
  • Warranty backed: All password removals come with our 90-day warranty
  • Non-destructive: We don't damage or modify any hardware components

We've successfully removed BIOS passwords from thousands of devices without a single case of data loss or hardware damage.

Yes, we can unlock corporate laptop BIOS! We handle all types of corporate security restrictions:

  • Corporate BIOS locks: Remove enterprise-level security restrictions
  • Asset tag removal: Clear corporate asset tracking from BIOS
  • Admin password bypass: Remove IT department-set passwords
  • Boot restrictions: Unlock boot device selection and boot order
  • Advanced settings: Enable hidden BIOS options for customization

Important: We only perform these services on devices you own or have explicit permission to modify. We require proof of ownership or authorization for corporate devices.

Our pricing varies based on the complexity of the issue and device type:

  • BIOS Password Removal: $40-80
  • Firmware Recovery: $100-150
  • Brick Recovery: $150-200
  • Advanced Unlocking: $100-200
  • Power Circuit Repair: $200-300

We offer free diagnosis and provide detailed quotes before any work begins. Contact us for a specific quote for your device.

Yes, your data is completely safe. BIOS repair doesn't affect your hard drive or stored files. We work at the firmware level, which is separate from your operating system and data.

However, we always recommend backing up important data before any computer repair service as a best practice.

In cases where data recovery is needed, we offer additional data recovery services at competitive rates.

While we successfully repair about 90% of devices, in rare cases where repair isn't possible:

  • No charge policy: If we can't fix it, you don't pay
  • Data recovery: We'll attempt to recover your data at no extra cost
  • Alternative solutions: We'll suggest replacement options
  • Transparent communication: We'll explain exactly what went wrong

Our goal is your complete satisfaction, even when repair isn't possible.

Yes! We can unlock advanced BIOS settings that are often hidden by manufacturers:

  • Overclocking options for gaming and performance
  • Memory timing controls for system optimization
  • Advanced power management settings
  • Boot device priority and security options
  • Virtualization settings for development

This service is popular with gamers, developers, and power users who need access to advanced system configurations.

Yes, it's completely safe! We offer secure mail-in repair services:

  • Secure packaging: We provide detailed packing instructions
  • Insurance coverage: All shipments are fully insured
  • Tracking provided: Real-time tracking for your peace of mind
  • Data protection: Your data remains secure throughout the process
  • Quick turnaround: Most mail-in repairs completed within 3-5 days

We've successfully handled hundreds of mail-in repairs with 100% customer satisfaction.

Yes! We offer emergency and rush repair services for urgent cases:

  • Same-day service: Available for simple BIOS password removals
  • 24-hour turnaround: For most firmware recovery cases
  • Weekend appointments: Available for urgent repairs
  • Emergency call-out: For business clients with critical systems
  • Priority scheduling: Rush jobs are prioritized

Emergency services incur a 25% rush fee. Contact us immediately for urgent repairs.

Yes! We offer comprehensive bulk unlocking services for businesses:

  • Volume discounts: 10-30% off for bulk orders (5+ devices)
  • Corporate packages: Custom pricing for 10+ device orders
  • On-site service: We can come to your office for large batches
  • Priority processing: Bulk orders get expedited turnaround
  • Detailed reporting: Comprehensive documentation for each device
  • Extended warranty: 6-month warranty on bulk orders

Business benefits: Perfect for IT departments, computer resellers, refurbishment companies, and organizations with multiple devices to unlock.

Contact us for a custom quote based on your specific needs and volume requirements.

Still Have Questions?

Can't find the answer you're looking for? Contact us directly and we'll get back to you within 2 hours.